Type-C 240W (2-in-1) Warranty Policy — 2 Years

We provide a 2-year warranty for all Type-C 240W (2-in-1) products purchased through our official website vaxapack.com.

What’s covered under warranty

• Charging cable malfunction or failure under normal use

• Phone stand mechanism malfunction or failure

• Charging performance issues under normal and intended use

• Defects in the cable, stand adapter, support arms, connectors, or internal components

• Hardware issues caused by manufacturing defects

What’s not covered under warranty

• Physical damage caused by drops, impact, misuse, or improper handling

• Damage caused by water, chemicals, extreme heat, or harsh environments

• Damage caused by unauthorized repairs, modifications, or alterations

• Normal wear and tear, scratches, or cosmetic damage

• Damage caused by improper use, excessive bending, pulling, or force

• Damage caused by using incompatible power adapters or devices

How to request warranty support

Please email vaxapack@gmail.com with:

• Your order number

• Clear photos or videos showing the issue

Our support team will review your request and respond within 48 hours.

🌍 Worldwide Warranty Coverage

Eligible products will receive free repair or replacement based on our warranty evaluation.

Type-C 240W (2-in-1) 60 Day Refund Policy

At VaxaPack, your satisfaction is our priority.
If you are not satisfied with your Type-C 240W (2-in-1), you may request a refund within 60 days of receiving the product.

Refund eligibility

• The product must not be damaged due to misuse, drops, improper handling, or unauthorized modifications.

• The refund request must be submitted within 60 days from the delivery date.

• We may request photos or videos to verify the product's condition or reported issue.

How to request a refund

Please contact our support team via email at vaxpack@gmail.com and provide:

• Your order number

• A brief description of the issue

• Clear photos or videos of the product if requested

Once your request is reviewed and approved, the refund will be issued to your original payment method within 2–10 business days.

🌍 Worldwide Support Available